SURYANA, Ohan. Analysis Of Public Satisfaction Survey In The Public Service Mal (MPP) At Batam City. Jurnal Transformasi Administrasi, [S. l.], v. 9, n. 1, p. 56–70, 2019. Disponível em: https://jta.lan.go.id/index.php/jta/article/view/jta-vol-9-1_05-Ohan-Suryana. Acesso em: 14 mar. 2025.